Archives: Courses
Introduction to Program Design
Nonprofit program design is a vital aspect of any organization seeking to make a meaningful impact in their community. At its core, nonprofit program design involves the strategic planning and implementation of initiatives that align with the organization’s mission and goals. This process requires a deep understanding of the community’s needs, the resources available, and…
An Introduction to Crisis Management for Non-Profits
Introduction to Crisis Management for Nonprofits In the nonprofit world, crises can take many forms—financial challenges, leadership transitions, cybersecurity breaches, public relations scandals, natural disasters, or unexpected changes in funding. Regardless of the type, every crisis has the potential to disrupt operations, damage reputations, and impact the people and communities nonprofits serve. While crises are…
Workplace Safety-Ontario
Workplace Safety Course Description for Ontario Course Title: Ontario Workplace Safety Training Overview:This comprehensive workplace safety course is designed for employees and employers in Ontario to promote a culture of safety and compliance with provincial regulations. Participants will learn essential safety practices, hazard recognition, and emergency response protocols tailored to various work environments. Objectives: Target…
Change Managment for Leaders
Learn practical strategies lead your organization through times of extensive upheaval or change and build resiliency within your team. Change Management Leadership Course Description This course is designed for leaders and managers who aim to effectively guide their teams through periods of change. Participants will learn essential strategies and tools for managing change within their…
Developing a Client or Customer First Focus
Learn practical strategies to shift your workplace focus to a customer-first approach. Improve satisfaction, build loyalty, and drive success by understanding and meeting client needs effectively. In today’s competitive market, organizations that prioritize their clients or customers are more likely to achieve sustainable success. This course is designed to equip participants with the skills and…
Mastering Customer Service Tools
In this course our team will guide you through the key steps to transforming your workplace culture to create a more positive, supportive and team based environment. Course Description: Mastering Customer Service Tools In this comprehensive course, participants will learn to effectively utilize various customer service tools to enhance their skills and improve customer interactions.…
Transforming Your Workplace Culture for Success
In this course our team will guide you through the key steps to transforming your workplace culture to create a more positive, supportive and team based environment. Course Description: In today’s dynamic business environment, a positive workplace culture is essential for fostering engagement, collaboration, and productivity. This course focuses on practical strategies to reshape your…
Customer Service Communication
In this course you will learn the fundamentals of how to address and work with customers across a variety of communication systems from phone to email and text, and the proper procedures to follow when dealing with different types of customer issues. This course provides a comprehensive overview of effective communication strategies for customer service.…
Customer Service Fundamentals
In this course you will learn the fundamentals of customer service, key customer service skills, how to deal with difficult people, dealing with empathy burnout and more. Course Description: This course offers a comprehensive introduction to the fundamentals of customer service. Participants will explore essential customer service skills, including effective communication, problem-solving, and active listening.…
Volunteering Fundamentals
In this course volunteers will learn the basics of becoming better volunteers. Covering such topics as good communication, Diversity, equity & Inclusion, Conflcits of interest and more, this video based lecture will empower your volunteers to serve. This course is designed for individuals looking to enhance their skills as volunteers. Participants will explore essential topics…
From Zero to Finance Hero
In this course we work learn all about financial statements from the ground up. We use a simple to follow approach, lots of examples, so you too can be a finance hero. Suitable for non-finance professionals wanting to learn about financial statements In this course, you will learn the essentials of financial statements from the…
Demystifying Metrics
This course is designed to simplify the often complex world of metrics and data analysis. Participants will learn the fundamental concepts behind key performance indicators (KPIs), metrics, and analytics, enabling them to make informed decisions based on data. Through practical examples, discussions, and hands-on exercises, we will cover: By the end of this course, participants…
The Art of Delegation
In any organization, the best way for managers to grow is to stop micromanaging & learn to trust their staff and colleagues. We teach you to delegate with confidence in this 10 unit course and how to ease and manage your own anxiety with delegating. In this course, participants will explore the essential skills and…
10 Leadership Skills for Success
In this 10 part course, Natalie will guide you through the 10 top leadership skills for success. Using a grounded, reflective approach, she will help you to identify your strengths, areas of improvement and how to become a better leader. Course Description: 10 Leadership Skills for Success This course is designed to equip participants with…
AI for Non-Profit Executives & Managers
In this course you will learn how to effectively use AI in a management capacity in the nonprofit sector. You will learn prompts and consider the ethics of incorporating AI, Policies and more. The prerequisite for this course is AI Foundations. This course provides nonprofit leaders with essential knowledge and skills to leverage artificial intelligence…
AI for Finance in Non-Profit Organizations
In this course you will learn how to effectively use AI for finance functions in the nonprofit sector. You will learn prompts and consider the ethics of incorporating AI into your workplace. The prerequisite for this course is AI Foundations. Course Description: This course explores the integration of artificial intelligence in the financial management of…
AI for Fundraising Positions
In this course you will learn how to effectively use AI for fundraising positions in the nonprofit sector. You will learn prompts and consider the ethics of incorporating AI into your workplace. The prerequisite for this course is AI Foundations. Overview This course explores the transformative role of artificial intelligence (AI) in the fundraising sector.…
AI for Non-Profit Social Media
In this course you will learn how to effectively use AI for social media use in the nonprofit sector. You will learn prompts and consider the ethics of incorporating AI into your workplace. The prerequisite for this course is AI Foundations. Here’s a course description tailored for administrative positions focused on artificial intelligence: Course Description:…
AI for Administrative Positions
In this course you will learn how to effectively use AI for administative positions in the nonprofit sector. You will learn prompts and consider the ethics of incorporating AI into your workplace. The prerequisite for this course is AI Foundations. Here’s a course description tailored for administrative positions focused on artificial intelligence. Course Description: This…
Work It Baby-Financial Statement Analysis
Here’s a revised course outline focusing specifically on vertical and horizontal analysis, along with a combination of both methods for analyzing financial statements in nonprofits: Module 1: Introduction to Nonprofit Financial Statements In this initial module, participants will be introduced to the financial statements commonly used by nonprofit organizations. This section will cover the purpose…